Works
- The core and the periphery: an examination of the flexible workforce model in the hotel industry, International Journal of Hospitality Management 21(4), 339 to 351, 2002
In Organizational Structures
Known for
Hospitality workforce research
Ideas
Core and periphery in hotels. With Jago, found among 287 employees of seven Melbourne hotels findings that question earlier research proposing clearly defined workforce groups in the hotel sector. Caveat: A survey of 287 employees in seven Melbourne hotels: one industry in one city, and perceptions rather than records.