Jackie Fenn

ThinkersTechnology analyst

Works

  • When to Leap on the Hype Cycle, Gartner Group report, 1995
  • Mastering the Hype Cycle: How to Choose the Right Innovation at the Right Time, Harvard Business Press; with Mark Raskino, 2008

In Thinking Tools

Known for

The Gartner analyst who introduced the hype cycle in 1995: a new technology rises to a peak of inflated expectations, falls into a trough of disillusionment, and only then climbs to steady productive use.

Caveat: The hype cycle is a judgment chart, not a measured law; analyses of Gartner's charts have found that few technologies pass through the full cycle.

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