Works
- To hive or to hold? Producing professional authority through scut work, Administrative Science Quarterly 60(2), 263 to 299, 2015
In Organizational Structures
Known for
Professional authority in bureaucracies
Ideas
Relational authority. Advisory professionals in bureaucracies gain voluntary compliance by keeping routine scut work that gives them entry to clients' workspaces and knowledge of the clients, not by expertise alone. Caveat: Two groups in one university.