Works
- Organizing for servitization: examining front- and back-end design configurations, International Journal of Operations and Production Management 38(1), 249 to 271, 2018
- Examining innovation in digital platforms: unveiling the strategy of Zhongtai, International Journal of Operations and Production Management 46(4), 611 to 641, 2026
In Organizational Structures
Known for
Servitization and the organization of service and platform operations.
Ideas
Front- and back-end design. With Raja, Chakkol, and Beltagui, found that front-end and back-end configurations varied with the service offering and existed side by side in the same company. Caveat: One case study of three divisions inside one manufacturer.
Zhongtai. With Pan and Chakkol, read zhongtai as an interplay of organizational, process, and product modularity central to managing innovation in a firm's digital platforms. Caveat: A case study of one firm's three digital platforms, studied mainly through interviews.
In this section, “read” means read by the Organizational Structures series: where a line says a work, or part of one, was not read, the series did not read it.