Works
- Site Reliability Engineering: How Google Runs Production Systems, O'Reilly Media; chapter 15, Postmortem Culture: Learning from Failure, written by John Lunney and Sue Lueder, 2016
In Thinking Tools
Known for
Coeditor, with Betsy Beyer, Chris Jones, and Jennifer Petoff, of Google's book on site reliability engineering (2016), whose chapter on postmortem culture, written by John Lunney and Sue Lueder, sets out the blameless postmortem: a written record of an incident, its impact, its causes, and the follow-up actions, written on the assumption that everyone involved acted in good faith on the information they had.