Works
- Organizing for servitization: examining front- and back-end design configurations, International Journal of Operations and Production Management 38(1), 249 to 271, 2018
In Organizational Structures
Known for
Research on organizing for servitization.
Ideas
Several front-back configurations in one firm. Front-end and back-end configurations vary with the offering and coexist in one company; a dominant customer can dictate the interfaces. Caveat: One firm's three divisions.