Works
- The incident command system: high-reliability organizing for complex and volatile task environments, Academy of Management Journal 44(6), 1281 to 1299, 2001
In Organizational Structures
Known for
Research on high-reliability organizations
Ideas
The incident command system. With Bigley, found that a distinctively bureaucratic system produces remarkably flexible and reliable temporary organizations for complex and volatile tasks. Caveat: One case study, of one fire department.