Works
- Six Sigma quality program at Motorola, 1986
In Thinking Tools
Known for
William B. Smith Jr., a Motorola quality engineer who introduced Six Sigma at Motorola in 1986, a program for cutting defects to a few per million opportunities. Mikel Harry developed its four-stage Measure, Analyze, Improve, Control cycle.
Caveat: The Define stage that makes the cycle DMAIC was added when General Electric adopted Six Sigma in the mid-1990s, with no single named author.