Works
- The Conversational Firm: Rethinking Bureaucracy in the Age of Social Media, Columbia University Press, New York, 2016
In Organizational Structures
Known for
The Conversational Firm
Ideas
The conversational firm. A firm can open conversation across its hierarchy and gain engagement and adaptability, yet bureaucratic elements persist even when it tries to discard them. Caveat: One firm; only the publisher's description was read.
In this section, “read” means read by the Organizational Structures series: where a line says a work, or part of one, was not read, the series did not read it.