Change & Transformation
Conducting Follow-Up and Taking Feedback
How to check the running solution against its goals and turn feedback into corrections, prevention, and continuous improvement: four purposes and the practices behind them, 60 questions to pick from, and the tool that serves the step.
Designing and Testing the Solution
How to design the chosen solution with its users early and test it for fatal flaws before full-scale rollout: five concepts, 59 questions to pick from, and the tool that serves the step.
Implementing the Action Plan
How to carry out a plan knowing no plan is flawless: seven concepts for reviewing, adjusting, and documenting the plan as it runs, 82 questions to pick from, and the tool that serves the step.