Automatically pull and summarize your TrustPilot customer reviews

Pulls your TrustPilot reviews, extracts ratings and sentiment with AI, and logs a summary to a spreadsheet automatically.

How the work actually flows

It branches. Every path runs; runs once per one per review.

Pattern: Multiple Instances with a priori Run-Time Knowledge (14) ยท Parallel Split (2)

flowchart TD trig(["scheduled review check"]):::trigtime s0["fetch new reviews"]:::svc s1["clean review text"]:::task s2[["extract rating and sentiment"]]:::mi s3["write summary of themes"]:::task trig --> s0 s0 --> s1 s1 -->|"one per one per review"| s2 s2 --> s3 gx{"+ where summary goes"}:::gate s3 --> gx p00["update sheet record"]:::task gx -->|"log to spreadsheet"| p00 p10["email summary alert"]:::task gx -->|"send alert"| p10 p00 --> out p10 --> out out[/"organized sentiment summary produced"/]:::out pay{{"spot trends without reading reviews"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceRuns once per itemEvery pathResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Knowledge Base & RAGSpreadsheet & Database OpsResearch & Market IntelligenceCustomer Support & Ticketing
Connects
TrustPilotBright DataOpenAIGoogle Sheets

The problem it solves

Customer reviews on TrustPilot pile up across multiple products, and reading through every one to catch trends takes hours you don't have. You end up reacting late to a wave of complaints or missing a common request that could shape your roadmap. Pulling this data by hand means copying, pasting, and guessing at sentiment instead of seeing the real picture.

Who it fits

A SaaS product or growth team that wants to track customer sentiment on TrustPilot without reading every review by hand.

How it works

  1. Reads new reviews from your TrustPilot product page
  2. Cleans up the raw review text for analysis
  3. Uses AI to pull out ratings, dates, and sentiment for each review
  4. Writes a plain-English summary of overall themes
  5. Adds the structured data to a spreadsheet and sends an alert with the summary
What you get

Customer sentiment trends you can spot early

You get an organized, plain-English summary of what customers are saying about you on TrustPilot, updated automatically.

What you get

A spreadsheet of organized review data plus a written summary of customer sentiment trends.

What you need

A Bright Data account, an OpenAI API key, and a Google account for the spreadsheet.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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