Automatically classify customer feedback as positive or negative

A web form collects customer feedback and AI instantly tags it as positive, negative, or neutral.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"customer submits feedback form"]:::trig s0["classify feedback sentiment with AI"]:::svc s1[("log feedback and sentiment to sheet")]:::store trig --> s0 s0 --> s1 out[/"sentiment-labeled feedback log"/]:::out pay{{"spot unhappy customers quickly"}}:::pay s1 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itAn outside serviceA record or sheetResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Spreadsheet & Database OpsReporting & AnalyticsSurvey & Feedback
Connects
Google SheetsOpenAI

The problem it solves

You collect customer feedback through a form, but reading and sorting every comment by hand takes time you don't have. Negative feedback can sit unnoticed for days while you're focused on other work.

Who it fits

A small business or customer service team that gathers feedback and wants to spot unhappy customers quickly.

How it works

  1. A customer submits their name and feedback through a web form
  2. AI reads the comment and classifies it as Positive, Negative, or Neutral
  3. The result is logged into a spreadsheet alongside the original feedback
  4. You get an always up to date sheet showing sentiment across all responses
What you get

Sentiment you can see at a glance

You get every piece of customer feedback tagged positive, negative, or neutral in a spreadsheet you can scan anytime.

What you get

A spreadsheet log of every piece of feedback with its sentiment already labeled.

What you need

A Google Workspace account and an OpenAI API key.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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