AI WhatsApp chatbot that answers customers and knows when to hand off

flowchart TD trig>"customer sends whatsapp message"]:::trig s0["read message content"]:::task s1["ai drafts reply"]:::task s2[("log conversation to sheet")]:::store trig --> s0 s0 --> s1 gx{"× human needed?"}:::gate s1 --> gx p00["send reply to customer"]:::task gx -->|"ai handles reply"| p00 p10["flag conversation"]:::task gx -->|"escalate to human"| p10 p11["email alert sent"]:::task p10 --> p11 jn{"○ log conversation"}:::gate p00 --> jn p11 --> jn jn --> s2 out[/"customer answered or handed off"/]:::out pay{{"round the clock coverage without missed customers"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff