Automatically score support calls and email agents coaching feedback

Transcribes and scores every recorded call, then emails each agent a personalized coaching summary.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"new call recording uploaded"]:::trig s0["transcribe recording"]:::svc s1["AI scores call quality"]:::task s2["flag risks and sentiment"]:::task s3["email coaching summary"]:::task trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"personalized coaching email sent"/]:::out pay{{"consistent feedback without manual review"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsVoice & PhoneEmail AutomationFile & Cloud Storage
Connects
Google DriveGoogle GeminiOpenAIGmail

The problem it solves

Reviewing call recordings by hand to check for empathy, policy compliance, and quality takes hours your managers don't have, so most calls never get reviewed at all. Agents miss out on timely, specific feedback that would actually help them improve.

Who it fits

Contact centers and support teams that want consistent call quality reviews without manual listening.

How it works

  1. A new call recording is added to Google Drive
  2. The recording is transcribed automatically
  3. AI scores the call against criteria like empathy, clarity, and policy adherence
  4. Risks and sentiment are flagged automatically
  5. A personalized coaching summary is emailed to the agent
What you get

Coaching notes an agent can act on today

Every recorded support call is scored and turned into a personalized coaching summary emailed straight to the agent.

What you get

A scored call review and a personalized coaching email for each agent.

What you need

A Google Drive account, a Google Gemini API key, an OpenAI API key, and a Gmail account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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