Classify and route customer feedback to the right team automatically

flowchart TD trig>"new customer feedback received"]:::trig s0["Screen for unsafe content"]:::task s1["Classify feedback type"]:::svc s2["Draft AI response"]:::svc s3["Safety check the draft"]:::task trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 gx{"× confidence high or low"}:::gate s3 --> gx p00["route to matching team"]:::task gx -->|"high confidence"| p00 p10["flag for human review"]:::task gx -->|"low confidence"| p10 p00 --> out p10 --> out out[/"feedback classified and routed"/]:::out pay{{"consistent triage without manual sorting"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff