Classify and route support escalations with an AI audit trail

flowchart TD trig>"new escalation submitted"]:::trig s0["assess urgency and priority"]:::task s1[("log full audit trail")]:::store s2(("review escalation history")):::human trig --> s0 s1 --> s2 gx{"× which team handles it"}:::gate s0 --> gx p00["escalate to critical team"]:::task gx -->|"critical team"| p00 p10["route to standard team"]:::task gx -->|"standard team"| p10 jn{"○ logged centrally"}:::gate p00 --> jn p10 --> jn jn --> s1 out[/"escalation routed and logged"/]:::out pay{{"consistent auditable urgent response"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff