Handle customer questions and bookings over WhatsApp with AI

flowchart TD trig>"customer sends whatsapp message"]:::trig s0["interpret customer intent"]:::task s1["reply to customer on whatsapp"]:::task trig --> s0 gx{"○ what does customer need"}:::gate s0 --> gx p00["look up knowledge base"]:::task gx -->|"answer question"| p00 p10["book list or cancel event"]:::task gx -->|"manage booking"| p10 p20["draft and send email"]:::task gx -->|"send follow up"| p20 jn{"○ ready to reply"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> s1 out[/"customer served without human involvement"/]:::out pay{{"round the clock customer support"}}:::pay s1 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff