Sort support emails, route them, and log a Jira ticket automatically

Reads each support email, sorts it by type, forwards it, opens a Jira ticket, and replies to the customer.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4) · Simple Merge (5)

flowchart TD trig>"new support email arrives"]:::trig s0["classify email type"]:::task s1["create jira ticket"]:::task s2["send confirmation reply"]:::task trig --> s0 s1 --> s2 gx{"× which team handles it"}:::gate s0 --> gx p00["forward to billing inbox"]:::task gx -->|"billing issue"| p00 p10["forward to bug inbox"]:::task gx -->|"bug report"| p10 p20["forward to feature inbox"]:::task gx -->|"feature request"| p20 jn{"○ merge after routing"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> s1 out[/"sorted email with ticket and reply"/]:::out pay{{"faster consistent support triage"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepOne path onlyPaths rejoinResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Email AutomationProject & Task Management
Connects
OpenAIJira

The problem it solves

Your support inbox fills up fast, and manually reading, sorting, and forwarding every message to the right team wastes time you should be spending on the actual problem. Tickets get missed or logged late because someone forgot a step.

Who it fits

Small support teams or operations managers running a shared customer support inbox.

How it works

  1. A new email lands in the support inbox
  2. AI reads it and classifies it as billing, bug, or feature request
  3. The email is forwarded to the right team inbox
  4. A matching task is created in Jira
  5. The customer automatically receives a confirmation reply
What you get

Support emails sorted, routed, and ticketed automatically

Each support email you get is sorted by type, forwarded to the right person, logged as a Jira ticket, and answered automatically.

What you get

A sorted email, a logged Jira ticket, and an instant reply to the customer.

What you need

An email account with IMAP and SMTP access, an OpenAI API key, and a Jira account with API access.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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