Turn every support email into a drafted reply and a Linear ticket

Reads every new email, drafts a personalized reply, and files a Linear ticket for bugs or feature requests, all pending your quick approval.

How the work actually flows

It branches. Any that apply are taken; a person has to approve before it continues.

Pattern: Multi-Choice (6)

flowchart TD trig>"new support email arrives"]:::trig s0["classify email category"]:::task s1["draft personalized reply"]:::task s2(("team reviews and approves")):::human trig --> s0 s0 --> s1 hg(("team reviews and approves")):::human s1 --> hg hg -->|"approved"| s2 hg -. "sent back" .-> s1 gx{"○ does email need a ticket"}:::gate s2 --> gx p00["send reply to customer"]:::task gx -->|"every approved email"| p00 p10["create linear ticket"]:::task gx -->|"bug or feature request"| p10 p00 --> out p10 --> out out[/"reply sent and ticket filed"/]:::out pay{{"faster replies with automatic tracking"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepA personAny that applyResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsEmail AutomationImage & Media ProcessingEducation & Training
Connects
GmailOpenAILineargotoHuman

The problem it solves

Your inbox fills up with support questions, bug reports, and feature requests, and every one needs a thoughtful reply. You end up copying details into a tracker by hand, and replies get slower the busier you get.

Who it fits

A support or customer success team handling a steady stream of inbound email.

How it works

  1. A new email arrives in your linked mailbox
  2. AI reads it and sorts it into a category like bug report, feature request, or sales question
  3. AI drafts a personalized reply using tone from past approved answers
  4. You review and approve the classification and reply in a simple screen
  5. The customer gets a personalized reply, and your team gets a ready-made Linear ticket for bugs or feature requests
What you get

Support replies and tickets ready for your approval

You get a categorized, drafted reply for every support email along with a ready-made Linear ticket for bugs and feature requests.

What you get

A sent email reply and, when needed, a new Linear ticket already filled in with the issue details.

What you need

A Gmail (or other email) account, an OpenAI API key, a gotoHuman account for review, and a Linear account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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