Turn support emails into Linear issues automatically

Reads new support emails, has AI summarize and prioritize them, then creates a ready-to-work Linear issue.

How the work actually flows

A straight line. Runs once per each new support email.

Pattern: Sequence (1) ยท Multiple Instances without Synchronization (12)

flowchart TD trig(["scheduled inbox check"]):::trigtime s0["filter out processed messages"]:::task s1[["ai labels and prioritizes"]]:::mi s2["create linear issue"]:::task trig --> s0 s0 -->|"one per each new support email"| s1 s1 --> s2 out[/"prioritized linear issue created"/]:::out pay{{"no more manual issue entry"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepRuns once per itemResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsEmail Automation
Connects
GmailOpenAILinear

The problem it solves

Support requests come into your inbox, but turning each one into a trackable task means copying details into your issue tracker by hand. That extra step often gets skipped, so requests slip through the cracks.

Who it fits

Support or product teams that use Gmail for incoming requests and Linear to track work.

How it works

  1. On a schedule, the system checks your Gmail inbox for new support messages
  2. Messages already processed are filtered out
  3. AI reads each request and assigns a label, priority, and summary
  4. A new issue is created in Linear with those details
What you get

Triaged tickets ready for your team to pick up

You get new support emails turned into organized Linear issues with a label, priority, and summary ready for your team to review.

What you get

A new, prioritized Linear issue for every support request, ready for your team to work on.

What you need

A Gmail account, an OpenAI API key, and a Linear account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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