Analyze and route customer feedback to the right team automatically

flowchart TD trig>"customer submits feedback form"]:::trig s0["read message and attachments"]:::task s1["determine sentiment and category"]:::task s2[("log feedback and analysis")]:::store trig --> s0 s0 --> s1 s1 --> s2 gx{"× which category applies"}:::gate s2 --> gx p00["notify support channel"]:::task gx -->|"urgent complaint"| p00 p10["notify product channel"]:::task gx -->|"feature request"| p10 p20["notify marketing channel"]:::task gx -->|"positive feedback"| p20 p00 --> out p10 --> out p20 --> out out[/"feedback logged and routed"/]:::out pay{{"faster response without manual sorting"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff