Auto-reply to Google Business reviews and track them in Sheets

Every new Google Business review gets a personalized AI reply and a logged record in Google Sheets.

How the work actually flows

A straight line. Runs once per each unanswered review across locations.

Pattern: Multiple Instances without Synchronization (12)

flowchart TD trig(["checks every 30 minutes"]):::trigtime s0[["pull unanswered reviews"]]:::mi s1["AI drafts personalized reply"]:::task s2["post reply to profile"]:::svc s3[("log reply in sheet")]:::store trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"replies posted and logged"/]:::out pay{{"consistent responses without manual work"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceRuns once per itemA record or sheetResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Spreadsheet & Database Ops
Connects
Google Business ProfileGoogle GeminiGoogle Sheets

The problem it solves

Responding to every customer review across multiple locations takes time you don't have, and reviews left unanswered too long can hurt your local search ranking. Keeping response tone consistent across locations and staff is hard to manage by hand.

Who it fits

Multi-location business owners or agencies managing reviews for several clients.

How it works

  1. A scheduled check looks for new reviews every 30 minutes
  2. Unanswered reviews are pulled in from each business location
  3. AI drafts a personalized reply matching your chosen tone
  4. The reply is posted directly to Google Business Profile
  5. Every reply is logged in Google Sheets for tracking
What you get

Reviews answered in your own tone

You get a personalized reply posted automatically for every new Google Business review, in your chosen tone, and logged for your records.

What you get

Posted review replies plus a Google Sheets log of every response.

What you need

A Google Business Profile account, a Google Gemini API key, and a Google account for Sheets.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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