Keep Zendesk tickets and Jira issues in sync automatically

Every new Zendesk ticket becomes a Jira issue, and any follow-up comments stay synced between the two automatically.

How the work actually flows

It repeats. Repeats another comment added.

Pattern: Structured Loop (21)

flowchart TD trig>"new zendesk ticket created"]:::trig s0["Jira issue created and linked"]:::task s1["New comment detected"]:::task s2["Comment synced to Jira"]:::task trig --> s0 s0 --> s1 s1 --> s2 lp{"ticket resolved or closed"}:::gate s2 --> lp lp -. "another comment added" .-> s1 lp -->|"finished"| out out[/"Jira issue mirrors zendesk ticket"/]:::out pay{{"Engineering never misses an update"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepRepeat or finishResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
API & Webhook IntegrationProject & Task ManagementCustomer Support & Ticketing
Connects
ZendeskJira

The problem it solves

Your support team lives in Zendesk, but your engineers work in Jira, so someone has to manually copy tickets over and keep the two updated. Comments get lost between systems, and it is easy for engineering to miss an update from support.

Who it fits

Support teams using Zendesk who need engineering in Jira to stay in the loop without manual copying.

How it works

  1. A new ticket is created in Zendesk
  2. A matching issue is created in Jira and linked to the ticket
  3. When a new comment is added in Zendesk, it is added to the Jira issue automatically
What you get

Engineering kept in the loop automatically

Every new Zendesk ticket becomes a linked Jira issue automatically, and comments stay in sync so engineering never falls out of the loop.

What you get

A Jira issue for every Zendesk ticket, with comments kept in sync between the two.

What you need

A Zendesk account and a Jira account with a project set up for these issues.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Turn Slack, Jira and support tickets into an updated product plan

Gathers feedback from Slack, Jira, Zendesk and more, then uses AI to keep your product plan document current.

Advanced

Analyze support screenshots with AI and log them in Zendesk and Jira

AI reads screenshots attached to support tickets and automatically creates matching records in Zendesk and Jira.

Advanced

Spot at-risk SaaS renewals before customers churn

Every day, upcoming renewals are scored for churn risk using CRM, usage, and support data, then routed to follow-up.

Advanced

Automatically classify and route support emails into JIRA tickets

Reads incoming support emails, uses AI to classify them, and creates properly routed JIRA tickets automatically.

Advanced
Back to the AI Playbook