Monitor and respond to reviews on Google, Yelp, and Facebook

flowchart TD trig(["checks every few hours"]):::trigtime s0[["check reviews across platforms"]]:::mi s1["analyze review sentiment"]:::task trig --> s0 s0 --> s1 gx{"× review negative"}:::gate s1 --> gx p00["draft ai response"]:::task gx -->|"negative review"| p00 p01["post response and alert team"]:::task p00 --> p01 p10["no action taken"]:::task gx -->|"positive review"| p10 p01 --> out p10 --> out out[/"negative reviews get drafted replies"/]:::out pay{{"protect reputation with fast responses"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff