Auto-reply to customer emails using your own FAQ answers

Reads new customer emails, answers real questions using your FAQ, and logs every reply for your records.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4)

flowchart TD trig>"new customer email arrives"]:::trig s0["read email content"]:::task s1["classify as inquiry"]:::task trig --> s0 s0 --> s1 gx{"× is it a genuine inquiry"}:::gate s1 --> gx p00["look up FAQ answer"]:::task gx -->|"genuine inquiry"| p00 p01["write and send reply"]:::task p00 --> p01 p10["no action taken"]:::task gx -->|"not an inquiry"| p10 p01 --> out p10 --> out out[/"genuine inquiries answered automatically"/]:::out pay{{"hours saved on repetitive support replies"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepOne path onlyResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsE-commerce & ProductEmail AutomationSpreadsheet & Database OpsCustomer Support & Ticketing
Connects
GmailGoogle SheetsOpenAI

The problem it solves

Your team answers the same handful of customer questions over and over, and it eats up hours every week. Meanwhile newsletters and receipts pile up in the same inbox, making it easy to miss the messages that actually need a reply.

Who it fits

A customer support team or small e-commerce business handling repetitive email inquiries about pricing, orders, or policies.

How it works

  1. A new email arrives in your Gmail inbox
  2. AI reads it and decides whether it's a real inquiry or not
  3. For real inquiries, it looks up the answer in your Google Sheets FAQ
  4. It writes a professional reply using only your approved answers and sends it
  5. The original email, the reply, and the timestamp are logged to a spreadsheet
What you get

Replies drafted from your own approved answers

Customer emails get a reply built from your own approved FAQ answers, with a full log kept of every exchange.

What you get

An automatic, on-brand reply to each genuine customer inquiry plus a full log of every exchange.

What you need

A Gmail account, a Google Sheets account, and an OpenAI API key.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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