Website chatbot that answers questions using your own documents

Answers visitor questions on your website using the content of your own documents stored in Google Drive.

How the work actually flows

It branches. Exactly one path is taken; runs once per one per document in folder.

Pattern: Exclusive Choice (4) · Multiple Instances with a priori Run-Time Knowledge (14)

flowchart TD trig[\"new documents added to drive"\]:::trigdata s0[["extract text from each document"]]:::mi s1[("chunk text into knowledge base")]:::store s2["search knowledge base for answer"]:::task trig --> s0 s0 --> s1 s1 --> s2 gx{"× answer found in documents"}:::gate s2 --> gx p00["send accurate answer"]:::task gx -->|"answer found"| p00 p10["notify information unavailable"]:::task gx -->|"no relevant info found"| p10 p00 --> out p10 --> out out[/"visitor question answered from documents"/]:::out pay{{"accurate on-brand answers without staff"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepRuns once per itemA record or sheetOne path onlyResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsAI Chatbots & AssistantsKnowledge Base & RAGDocument Processing & OCRFile & Cloud Storage
Connects
Google DriveOpenAIMistral AIQdrant

The problem it solves

Visitors ask the same questions over and over, and your team cannot always be online to answer them. Your answers also need to reflect your actual documents and policies, not generic guesses, or you risk giving visitors the wrong information.

Who it fits

A business that wants a website chatbot to answer visitor questions accurately using its own internal documents.

How it works

  1. Documents are pulled from a designated Google Drive folder
  2. Each document is read and its text is extracted, including scanned files
  3. The text is broken into chunks and stored in a searchable knowledge base
  4. When a visitor asks a question, the chatbot searches that knowledge base for the answer
  5. The visitor receives an accurate, on-brand answer, or a note that the information isn't available
What you get

Visitor questions answered without you lifting a finger

Your website visitors get accurate answers pulled straight from your own documents any time they ask a question.

What you get

Accurate, on-brand answers to visitor questions, drawn from your own documents.

What you need

A Google Drive account for your documents, an OpenAI account for the chat, and a Mistral AI account for reading and searching the documents.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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Ask questions and get answers from your PDF documents

Reads your PDF documents with AI, stores them for search, and lets you ask questions in plain English.

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Turn scanned PDFs into a searchable, AI-ready knowledge base

Scans PDFs added to Google Drive, extracts the text, and lets you ask questions with answers traced to the source.

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Keep an AI knowledge base updated from your Google Drive files

Documents in Google Drive automatically sync into a searchable AI knowledge base that answers questions accurately.

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