Categorize support tickets with AI and email daily reports

Reads new support form submissions, uses AI to categorize and gauge sentiment, and emails your team a summary report.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"new support ticket submitted"]:::trig s0["categorize ticket type"]:::task s1["score customer sentiment"]:::task s2[("log ticket to spreadsheet")]:::store s3["email daily summary report"]:::svc trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"organized ticket log and report"/]:::out pay{{"team sees trends without manual sorting"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceA record or sheetResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Email AutomationSpreadsheet & Database OpsReporting & AnalyticsCustomer Support & Ticketing
Connects
TypeformGoogle GeminiGoogle Sheets
Featured in

The problem it solves

Support requests come in through a form and pile up in no particular order, so you spend time manually sorting billing questions from bug reports from complaints. Urgent or angry customers can get buried in the queue instead of handled first.

Who it fits

A customer support team or small SaaS company handling ticket volume through a form.

How it works

  1. A new support ticket submitted through Typeform triggers the system
  2. AI reads the ticket and sorts it into a category like billing, bug, or feature request
  3. AI also scores the customer's sentiment as positive, neutral, or negative
  4. Every ticket is logged to a spreadsheet with its category and sentiment
  5. A summary report is emailed to your team showing ticket volume and trends
What you get

Ticket trends you see without digging

You get every support ticket categorized by topic and sentiment, with a daily summary emailed to your team.

What you get

An organized spreadsheet of categorized tickets and a recurring email report summarizing volume and sentiment.

What you need

A Typeform account, a Google Gemini account, and a Google Workspace account for the spreadsheet and email.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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