Get a Slack alert the moment customer feedback turns negative

AI reads every Typeform response, logs it to Google Sheets, and pings Slack the instant feedback turns negative.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4)

flowchart TD trig>"customer submits feedback survey"]:::trig s0["analyze sentiment of response"]:::svc s1[("log response to tracker")]:::store trig --> s0 s0 --> s1 gx{"× is feedback negative"}:::gate s1 --> gx p00["send instant slack alert"]:::task gx -->|"negative feedback"| p00 p10["no further action"]:::task gx -->|"positive or neutral"| p10 p00 --> out p10 --> out out[/"logged feedback with instant alerts on negatives"/]:::out pay{{"catch unhappy customers before it's too late"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itAn outside serviceA record or sheetOne path onlyResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Messaging & NotificationsSpreadsheet & Database OpsSurvey & FeedbackCustomer Support & Ticketing
Connects
TypeformOpenAIGoogle SheetsSlack

The problem it solves

Customer feedback comes in through your survey tool, but nobody has time to read every response the day it arrives. Negative feedback can sit unnoticed for days while the customer gets angrier, and you find out too late to make it right.

Who it fits

Support or customer success teams collecting feedback through Typeform who need to catch unhappy customers fast.

How it works

  1. A customer submits the Typeform feedback survey
  2. OpenAI reads the response and rates it positive, neutral, or negative
  3. Every response is logged to a Google Sheets tracker
  4. Negative feedback triggers an instant Slack alert to your support channel
  5. Positive and neutral responses are simply recorded for later review
What you get

Unhappy customers you hear about the moment it happens

You get an instant Slack ping the moment feedback turns negative, plus a running log of every response in Google Sheets.

What you get

A running Google Sheets log of all feedback plus a real-time Slack alert for anything negative.

What you need

A Typeform account, an OpenAI API key, a Google Sheets document, and a Slack workspace.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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