Answer customer questions on WhatsApp using your own knowledge base

Answers customer questions on WhatsApp automatically by searching your own product documents for the right answer.

How the work actually flows

A straight line.

Pattern: Sequence (1) ยท Transient Trigger (23)

flowchart TD trig>"customer messages whatsapp number"]:::trig s0["search product documents"]:::svc s1["ai writes accurate response"]:::task s2["send reply on whatsapp"]:::task trig --> s0 s0 --> s1 s1 --> s2 out[/"instant accurate whatsapp reply"/]:::out pay{{"faster responses without round the clock staff"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsAI Chatbots & AssistantsKnowledge Base & RAGMessaging & NotificationsFile & Cloud Storage
Connects
WhatsAppOpenAIGoogle DriveQdrant
Featured in

The problem it solves

Customers expect fast answers on WhatsApp, but your team can't be available around the clock to look up product details for every question. Slow replies mean lost sales and frustrated customers who go elsewhere for a faster answer.

Who it fits

Small retailers or e-commerce businesses, like an electronics store, that field product questions over WhatsApp.

How it works

  1. Starts when a customer messages your WhatsApp business number
  2. Searches your product documents, stored from Google Drive, for the relevant information
  3. AI writes a professional, accurate response based on what it finds
  4. Sends the reply back to the customer on WhatsApp
What you get

WhatsApp questions answered while you sleep

Customers get fast, accurate answers to their product questions on WhatsApp any time they message you, day or night.

What you get

Instant, accurate WhatsApp replies to customer questions, backed by your own product documentation.

What you need

A WhatsApp Business API account, an OpenAI account, a Google Drive account, and a Qdrant vector database.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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