Draft accurate email replies automatically from your knowledge base

New emails automatically get a research-backed draft reply waiting in Gmail for you to review and send.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"new email arrives"]:::trig s0["turn email into clear question"]:::svc s1[("check knowledge base for answer")]:::store s2["AI drafts reply"]:::svc s3["save draft in Gmail"]:::task trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"ready to send draft reply saved"/]:::out pay{{"faster accurate replies without manual research"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceA record or sheetResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Knowledge Base & RAGEmail Automation
Connects
GmailOpenAILookio

The problem it solves

You keep answering the same kinds of questions over and over, and typing out a careful, accurate reply every time eats up your day. You want responses grounded in your actual documentation, not guesswork, without doing the lookup yourself.

Who it fits

Customer support or sales teams who answer repetitive questions using company documentation.

How it works

  1. A new email arrives in Gmail
  2. AI reads the message and turns it into a clear question
  3. The question is checked against your uploaded documents and knowledge base for a verified answer
  4. AI writes a subject line and reply based on that verified answer
  5. The finished reply is saved as a Gmail draft in the same conversation, ready for someone to review and send
What you get

Draft replies waiting for your send

You open Gmail to a researched draft reply already waiting in the thread, ready for you to review and send.

What you get

A ready-to-review Gmail draft reply grounded in your own documentation.

What you need

A Gmail account, a knowledge base tool loaded with your documents, and an OpenAI account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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