Hand off your Telegram chatbot to a human seamlessly

flowchart TD trig>"customer sends telegram message"]:::trig s0["check who is handling chat"]:::task s1["AI responds or flags issue"]:::svc s2(("human takes over inbox")):::human s3["bot resumes automatically"]:::task trig --> s0 s1 --> s2 s2 --> s3 gx{"× AI or human handling"}:::gate s0 --> gx p00["AI responds directly"]:::task gx -->|"AI available"| p00 p10["flag conversation for takeover"]:::task gx -->|"human needed"| p10 p00 --> s1 p10 --> s1 lp{"human hands conversation back"}:::gate s3 --> lp lp -. "conversation returns to bot" .-> s0 lp -->|"finished"| out out[/"conversation handled without disruption"/]:::out pay{{"smoother customer experience with less staff time"}}:::pay out --> pay esc(("Alerts a person")):::human s2 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff