Turn uptime alerts into Jira tickets with automatic on-call paging

Turns downtime alerts into Jira tickets and pings whichever on-call teammate is actually available on Slack.

How the work actually flows

It branches. Exactly one path is taken; a person is alerted when a step fails.

Pattern: Exclusive Choice (4)

flowchart TD trig>"uptime alert received"]:::trig s0["verify it is a real outage"]:::task s1["create Jira ticket"]:::task s2["identify available on-call member"]:::task s3["send Slack alert with ticket"]:::task trig --> s0 s1 --> s2 s2 --> s3 gx{"× is it a real outage"}:::gate s0 --> gx p00["continue processing"]:::task gx -->|"real outage"| p00 p10["no action taken"]:::task gx -->|"false alarm"| p10 p00 --> s1 p10 --> s1 out[/"ticket logged and responder alerted"/]:::out pay{{"faster incident response"}}:::pay s3 --> out out --> pay esc(("Alerts a person")):::human s2 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepA personOne path onlyResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Messaging & NotificationsAPI & Webhook IntegrationProject & Task Management
Connects
JiraSlack

The problem it solves

When something goes down, you need someone to see it immediately, not whoever happens to check Slack first. Manually creating a ticket and finding an available person wastes precious minutes during an outage.

Who it fits

DevOps, SRE, or support teams running an on-call rotation who use Jira and Slack.

How it works

  1. An uptime monitoring alert comes in when a service goes down
  2. The system checks that the alert is a real outage
  3. It creates a detailed Jira task with the incident details
  4. It checks which on-call team member is actually active on Slack
  5. That person gets a direct Slack message with the incident and ticket link
What you get

Outages that page the right person immediately

When something goes down, you get a Jira ticket created automatically and the on-call teammate who's actually online gets pinged on Slack.

What you get

A logged Jira incident ticket and an instant Slack alert to an available on-call responder.

What you need

A Jira account, a Slack workspace, and an uptime monitoring service that can send webhook alerts.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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