Let an AI agent answer IT questions and file Jira tickets

flowchart TD trig(("employee submits it question")):::human s0["search internal documentation"]:::task s1["decide if action needed"]:::task s2["reply with answer or ticket"]:::task trig --> s0 s0 --> s1 gx{"× what does the request need"}:::gate s1 --> gx p00["reset password automatically"]:::task gx -->|"account issue"| p00 p10["open jira ticket"]:::task gx -->|"escalation needed"| p10 p20["answer from documentation"]:::task gx -->|"documented answer"| p20 jn{"○ ready to respond"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> s2 out[/"instant answer or escalated ticket"/]:::out pay{{"frees it team from repetitive requests"}}:::pay s2 --> out out --> pay esc(("Alerts a person")):::human s1 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff