Route incoming emails to the right Slack channel with AI

Reads each new email, figures out whether it's sales, support, billing, or something else, and alerts the right team in Slack.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4)

flowchart TD trig>"new email arrives"]:::trig s0["ai classifies the email"]:::svc s1["route by category"]:::task trig --> s0 s0 --> s1 gx{"× which team does this belong to"}:::gate s1 --> gx p00["post to support channel"]:::task gx -->|"support"| p00 p10["post to sales channel"]:::task gx -->|"sales"| p10 p20["post to matching channel"]:::task gx -->|"billing hr or general"| p20 p00 --> out p10 --> out p20 --> out out[/"email routed to right slack channel"/]:::out pay{{"faster triage of shared inbox"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceOne path onlyResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
AI Agents & Autonomous SystemsEmail AutomationMessaging & Notifications
Connects
GmailOpenAISlack

The problem it solves

Support requests, sales leads, billing questions, and HR emails all land in the same inbox, and someone has to read and forward each one to the right person. Important messages get delayed or missed while they sit waiting for manual triage.

Who it fits

Businesses with a shared inbox that needs to be sorted and routed to different teams.

How it works

  1. A new email arriving in Gmail triggers the automation
  2. AI reads the email and classifies it as support, sales, billing, HR, service, or general inquiry
  3. It routes the email down the matching path based on that category
  4. It posts a Slack message to the right channel with the sender and a preview of the email
What you get

Emails routed to the right channel instantly

Every new email gets read and sent straight to the right Slack channel, so your sales, support, and billing teams see relevant messages the moment they arrive.

What you get

Instant Slack alerts, sent to the correct team channel, for every incoming email.

What you need

A Gmail account, an OpenAI API key, and a Slack workspace.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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