Manage property maintenance tickets through automated text chat

flowchart TD trig>"tenant sends maintenance text"]:::trig s0["classify message type urgency"]:::task s1[("log ticket in spreadsheet")]:::store s2["notify tenant and team"]:::task trig --> s0 s0 --> s1 gx{"+ who needs notifying"}:::gate s1 --> gx p00["send ticket number"]:::task gx -->|"tenant"| p00 p10["alert assigned team"]:::task gx -->|"maintenance team"| p10 p00 --> s2 p10 --> s2 out[/"logged ticket with tracking status"/]:::out pay{{"nothing slips through the cracks"}}:::pay s2 --> out out --> pay esc(("Alerts a person")):::human s1 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff