Turn Slack and Gmail messages into an organized ticket queue

Reads incoming Slack and Gmail messages, uses AI to prioritize them, and creates a clean ticket for each one.

How the work actually flows

It branches. Any that apply are taken.

Pattern: Multi-Choice (6)

flowchart TD trig>"message arrives in Slack or Gmail"]:::trig s0["normalize message to standard format"]:::task s1["skip duplicate requests"]:::task s2["AI scores urgency and drafts reply"]:::task trig --> s0 s0 --> s1 s1 --> s2 gx{"○ is the request urgent"}:::gate s2 --> gx p00["create ticket in Notion"]:::task gx -->|"create ticket"| p00 p10["send Slack alert"]:::task gx -->|"alert urgent items"| p10 p00 --> out p10 --> out out[/"prioritized ticket queue with drafts"/]:::out pay{{"no request falls through the cracks"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAny that applyResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsEmail AutomationMessaging & Notifications
Connects
SlackGmailNotionOpenAI

The problem it solves

Requests come in through Slack and email at the same time, and without a shared system, some get answered quickly while others sit forgotten. You end up manually copying important messages into a tracker just to keep from losing them.

Who it fits

A team lead or operations manager who needs a single, organized view of incoming requests from multiple channels.

How it works

  1. New messages arrive in Slack or Gmail.
  2. Each message is converted into the same standard format, no matter where it came from.
  3. Duplicate requests are automatically skipped.
  4. An AI reviews the message, scores its urgency, and drafts a summary and reply.
  5. A ticket is created in Notion, and urgent items also trigger a Slack alert.
What you get

Tickets scored and drafted for you

Every Slack and Gmail message becomes a ticket with an urgency score and a drafted reply, sitting ready in one organized queue.

What you get

A deduplicated queue of prioritized tickets in Notion, with draft replies ready to send.

What you need

Slack, Gmail, Notion, and an OpenAI account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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