Route customer requests to the right AI agent automatically

flowchart TD trig>"customer request arrives"]:::trig s0["rate complexity and confidence"]:::task s1["route to matching agent"]:::svc s2["send response to requester"]:::task trig --> s0 s1 --> s2 gx{"× is confidence high enough"}:::gate s0 --> gx p00["route to specialized ai agent"]:::task gx -->|"high confidence"| p00 p10["email team for manual review"]:::task gx -->|"low confidence"| p10 jn{"○ before responding"}:::gate p00 --> jn p10 --> jn jn --> s1 out[/"response sent or flagged for review"/]:::out pay{{"fewer bad answers reach customers"}}:::pay s2 --> out out --> pay esc(("Alerts a person")):::human s1 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff