Unify and route support tickets from email and web forms

flowchart TD trig>"ticket arrives by email or form"]:::trig s0["receive ticket"]:::task s1["categorize ticket"]:::svc s2["assess priority"]:::svc s3["send team alert"]:::task trig --> s0 s0 --> s1 s2 --> s3 gx{"× what category is it"}:::gate s1 --> gx p00["send billing reply"]:::task gx -->|"billing"| p00 p10["send technical reply"]:::task gx -->|"technical"| p10 p20["send account reply"]:::task gx -->|"account"| p20 jn{"○ priority assessed"}:::gate p00 --> jn p10 --> jn p20 --> jn jn --> s2 out[/"categorized prioritized ticket alerted"/]:::out pay{{"no urgent request gets buried"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff