Give customers a simple chat menu instead of free-typing a request

flowchart TD trig>"customer opens chat menu"]:::trig s0["system matches selected path"]:::task s1["ask for additional details"]:::task s2["run matching action"]:::task s3["send consistent reply"]:::task trig --> s0 s1 --> s2 s2 --> s3 gx{"× which menu option was chosen"}:::gate s0 --> gx p00["collect booking details"]:::task gx -->|"booking request"| p00 p01["trigger booking action"]:::task p00 --> p01 p10["collect support details"]:::task gx -->|"support request"| p10 p11["trigger support action"]:::task p10 --> p11 jn{"○ send reply"}:::gate p01 --> jn p11 --> jn jn --> s1 out[/"consistent reply every time"/]:::out pay{{"predictable service without live staff"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff