Draft AI replies to support emails for your approval

Reads new support emails, drafts a reply using your own documentation, and sends it once you approve it in a spreadsheet.

How the work actually flows

It branches. Exactly one path is taken; a person has to approve before it continues.

Pattern: Exclusive Choice (4)

flowchart TD trig(["checks gmail every minute"]):::trigtime s0["filter out newsletters"]:::task s1["AI drafts reply"]:::task s2[("log email and draft")]:::store s3["send approved reply"]:::svc trig --> s0 s1 --> s2 hg(("you approve in spreadsheet")):::human s2 --> hg hg -->|"approved"| s3 hg -. "sent back" .-> s2 gx{"× is this a newsletter"}:::gate s0 --> gx p00["discard message"]:::task gx -->|"newsletter"| p00 p10["draft ai reply"]:::task gx -->|"support email"| p10 p00 --> s1 p10 --> s1 out[/"approved reply sent to customer"/]:::out pay{{"faster replies without losing human control"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceA personA record or sheetOne path onlyResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
Email AutomationSpreadsheet & Database OpsCustomer Support & Ticketing
Connects
GmailGoogle Sheets

The problem it solves

Answering the same kinds of support questions over and over eats up your day, but you still want a human to check every reply before it goes out. Drafting each response from scratch, even simple ones, adds up fast.

Who it fits

Small support teams who want AI-drafted replies but still want a person to approve each one before it's sent.

How it works

  1. Gmail is checked every minute for new emails
  2. Newsletters and automated messages are filtered out
  3. AI drafts a reply based on your company documentation
  4. The original email and draft are logged to Google Sheets for review
  5. Marking a row as approved sends the reply through Gmail
What you get

Replies drafted and waiting for your sign-off

Support emails get a documentation-backed draft reply ready in a spreadsheet, and approving a row sends it straight through Gmail.

What you get

A logged, human-approved reply sent to the customer through Gmail.

What you need

A Gmail account and a Google account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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