Run AI-powered customer satisfaction surveys through Telegram

A Telegram bot asks survey questions, follows up with AI when answers need more detail, and logs it all to a spreadsheet.

How the work actually flows

It repeats. Exactly one path is taken; repeats moves to next survey question.

Pattern: Structured Loop (21) · Exclusive Choice (4) · Simple Merge (5)

flowchart TD trig>"customer starts telegram survey"]:::trig s0["ask survey question"]:::task s1["AI evaluates answer"]:::task s2[("log answer to sheet")]:::store trig --> s0 s0 --> s1 gx{"× does answer need more detail"}:::gate s1 --> gx p00["answer sufficient"]:::task gx -->|"answer sufficient"| p00 p10["ask follow-up question"]:::task gx -->|"needs more detail"| p10 jn{"○ before logging"}:::gate p00 --> jn p10 --> jn jn --> s2 lp{"all questions answered"}:::gate s2 --> lp lp -. "moves to next survey question" .-> s0 lp -->|"finished"| out out[/"detailed survey responses recorded"/]:::out pay{{"richer feedback captured automatically"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepA record or sheetOne path onlyPaths rejoinRepeat or finishResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsAI Chatbots & AssistantsMessaging & NotificationsSpreadsheet & Database OpsSurvey & Feedback
Connects
TelegramGoogle SheetsOpenAIRedis
Featured in

The problem it solves

Customer surveys usually get short, low-effort answers that don't tell you much. Chasing people for more detail by hand isn't realistic at any scale. You want deeper feedback without turning the survey into a chore for customers or your team.

Who it fits

A business that wants richer feedback from customer or product surveys.

How it works

  1. A customer starts the survey by messaging the Telegram bot
  2. Questions are pulled from a Google Sheet and asked one at a time
  3. AI checks each answer and asks a natural follow-up question if it needs more detail
  4. Every answer and follow-up conversation is recorded in the Google Sheet
  5. The customer is offered a chance to restart once all questions are answered
What you get

Richer feedback captured from every customer

You get deeper survey responses from customers, with a Telegram bot asking natural follow-up questions and logging everything for you.

What you get

A Google Sheet full of richer, more detailed survey responses.

What you need

A Telegram bot, a Google Sheets account, an OpenAI API key, and a Redis instance.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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