Score every support call automatically against your quality rubric

Transcribes recorded calls, scores agents against your criteria, and emails managers a detailed report.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"call recording arrives"]:::trig s0["transcribe call audio"]:::task s1["score transcript against rubric"]:::task s2[("save evaluation to CRM")]:::store s3(("email report to manager")):::human trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"scored call quality record"/]:::out pay{{"every call reviewed without manual listening"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepA personA record or sheetResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsVoice & PhoneKnowledge Base & RAGEmail AutomationImage & Media ProcessingSpreadsheet & Database OpsFile & Cloud StorageEducation & TrainingSecurity & Compliance
Connects
GroqOpenAIPineconeOdoo

The problem it solves

Manually listening to and scoring customer calls for quality is one of the most time-consuming parts of running a support team. Most calls never get reviewed at all, so coaching opportunities slip by.

Who it fits

A call center or training company that wants every call reviewed against a consistent quality standard.

How it works

  1. A new call recording arrives with its metadata
  2. The audio is transcribed automatically, including non-English calls
  3. AI scores the transcript against your quality criteria and checks it against your training materials
  4. The evaluation is saved to your CRM as a call quality record
  5. A detailed report is emailed to the manager
What you get

Every call scored against your rubric for managers to review

You get every support call transcribed and scored against your quality rubric, with a report sent straight to the manager.

What you get

A scored call quality record and an emailed report for every call, with no manual listening required.

What you need

Accounts for call transcription, OpenAI, a knowledge base search tool, a CRM, and email.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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