Give customers an AI shopping assistant that answers and takes orders

flowchart TD trig>"customer sends product message"]:::trig s0["check message type"]:::task s1["search product catalog"]:::svc s2["reply conversationally"]:::task s3[("record new order")]:::store trig --> s0 s1 --> s2 s2 --> s3 gx{"× is message voice or text"}:::gate s0 --> gx p00["transcribe to text"]:::task gx -->|"voice message"| p00 p10["use text directly"]:::task gx -->|"text message"| p10 jn{"○ continue to catalog search"}:::gate p00 --> jn p10 --> jn jn --> s1 out[/"instant answers and logged orders"/]:::out pay{{"sells around the clock without staff"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff