A 24/7 chatbot that answers questions and captures leads

An AI chatbot answers customer questions around the clock, then collects their contact details for follow-up.

How the work actually flows

A straight line.

Pattern: Sequence (1)

flowchart TD trig>"customer starts chat"]:::trig s0["answer using knowledge base"]:::svc s1["ask for contact details"]:::task s2[("save lead to sheet")]:::store s3["notify team on telegram"]:::svc trig --> s0 s0 --> s1 s1 --> s2 s2 --> s3 out[/"lead captured and team notified"/]:::out pay{{"more leads caught around clock"}}:::pay s3 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceA record or sheetResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
AI Agents & Autonomous SystemsAI Chatbots & AssistantsKnowledge Base & RAGMessaging & NotificationsSpreadsheet & Database OpsCustomer Support & Ticketing
Connects
OpenAIPineconeGoogle SheetsTelegram

The problem it solves

You get the same product and service questions over and over, day and night, and you can't staff someone to answer them all. Every unanswered chat is a potential customer who moves on to a competitor. Even when you do respond, you're not always capturing their contact details for later.

Who it fits

A small or mid-size business that gets repetitive customer questions and wants to capture more leads.

How it works

  1. A customer starts a conversation with your chatbot
  2. AI answers using your own company knowledge base
  3. Once the question is answered, it asks for the customer's name, email, phone, and interest
  4. Their details are saved to a Google Sheet
  5. Your team gets an instant Telegram message with a summary
What you get

Questions answered any hour, day or night

Customers get their questions answered any time of day, and their contact details land in your team's hands for follow-up.

What you get

A saved lead record with contact details and a real-time notification to your team.

What you need

An OpenAI API key, a Pinecone account, a Google Sheets account, and a Telegram bot.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

Related automations

Answer livestock health questions instantly with an AI vet chatbot

A Telegram chatbot answers livestock and animal health questions using your own documents and records as a knowledge base.

Advanced

Give customers an AI shopping assistant that answers and takes orders

Answers product questions by text or voice and logs every order straight into your spreadsheet automatically.

Advanced

Screen job postings and draft application materials automatically

Checks how well a job posting matches your resume, then drafts a cover letter and recruiter email if it's a fit.

Advanced

Answer customer questions and create support tickets automatically

An AI chat assistant answers customer questions, tracks orders, and logs tickets or feedback for you.

Standard
Back to the AI Playbook