Route support tickets automatically by AI confidence level

flowchart TD trig>"new support ticket arrives"]:::trig s0["classify category and urgency"]:::svc s1["check confidence level"]:::task trig --> s0 s0 --> s1 gx{"× confidence high enough"}:::gate s1 --> gx p00["route to matching team"]:::task gx -->|"high confidence"| p00 p10["flag for human review"]:::task gx -->|"low confidence"| p10 p00 --> out p10 --> out out[/"ticket routed or flagged for review"/]:::out pay{{"faster consistent ticket handling"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff