Answer support tickets automatically using your own docs

flowchart TD trig>"unassigned support ticket arrives"]:::trig s0["AI categorizes the ticket"]:::svc s1["search help docs for answer"]:::svc s2["draft reply and check confidence"]:::svc s3["send reply or escalate to human"]:::task trig --> s0 s1 --> s2 s2 --> s3 gx{"× what type of ticket"}:::gate s0 --> gx p00["route to billing team"]:::task gx -->|"billing question"| p00 p10["mark as spam"]:::task gx -->|"spam"| p10 p20["continue to docs search"]:::task gx -->|"general question"| p20 p00 --> s1 p10 --> s1 p20 --> s1 out[/"ticket answered or handed to human"/]:::out pay{{"routine tickets resolved without staff time"}}:::pay s3 --> out out --> pay esc(("Alerts a person")):::human s2 -. "if it fails" .-> esc esc -.-> out classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff