Automatically classify and route DevOps requests from team chat

When someone flags a DevOps request in chat, AI sorts it and finds the right on-call engineer to handle it.

How the work actually flows

From the manual situation today to what runs on its own.

flowchart TD trig>"Team member tags channel"]:::trig s0["AI classifies request type"]:::task trig --> s0 s1["Checks on-call calendar"]:::task s0 --> s1 s2["Routes to right path"]:::task s1 --> s2 out[/"Request acknowledged in thread"/]:::out s2 --> out pay{{"Right person notified fast"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepResultPayoff
Build size
Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions
API & Webhook IntegrationScheduling & CalendarDevOps & IT Operations
Connects
MattermostGoogle CalendarOpenRouter

The problem it solves

Your team pings the DevOps channel for everything from broken builds to full outages, and someone has to figure out what's urgent and who's on call. Sorting through these requests by hand wastes time when things are actually broken.

Who it fits

An engineering or IT operations team that fields support requests through a shared chat channel.

How it works

  1. Someone tags the DevOps channel with a request
  2. AI reads the message and classifies it as an incident, question, change request, or other type
  3. The system checks the calendar to find who is currently on call
  4. The request is routed to the right path and acknowledged in the chat thread
What you get

Requests reaching the right engineer without forwarding

You get DevOps requests classified and routed straight to whoever is on call, acknowledged automatically in the chat thread.

What you get

An instantly classified, routed request with an acknowledgment message showing who's responsible.

What you need

A Mattermost account, a Google Calendar, and an OpenRouter or similar AI API key.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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