Answer employee IT questions instantly from your support documents

Turns your IT support documents into a chatbot that gives employees instant, accurate answers instead of a ticket.

How the work actually flows

A straight line. Runs once per each document section.

Pattern: Sequence (1) · Multiple Instances with a priori Design-Time Knowledge (13)

flowchart TD trig>"document uploaded to drive"]:::trig s0["read document and split into sections"]:::svc s1[["store sections in knowledge base"]]:::mi s2(("employee asks a question")):::human s3["find most relevant sections"]:::svc s4["ai writes step by step answer"]:::svc trig --> s0 s0 -->|"one per each document section"| s1 s1 --> s2 s2 --> s3 s3 --> s4 out[/"employee gets instant accurate answer"/]:::out pay{{"fewer repetitive it support tickets"}}:::pay s4 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff

Starts itAn outside serviceRuns once per itemA personResultPayoff

Build size

Advanced

A larger build with multiple systems, AI reasoning, and custom rules.

Business functions

AI Agents & Autonomous SystemsAI Chatbots & AssistantsKnowledge Base & RAGDocument Processing & OCRFile & Cloud Storage

Connects

Google DrivePineconeGoogle GeminiOpenRouter

The problem it solves

Your team keeps asking the same IT questions, like password resets or VPN setup, and every one becomes a support ticket that takes time to answer, even though the answer already exists in a document somewhere.

Who it fits

An IT or operations team that maintains support documentation and wants to cut down repetitive help requests.

How it works

A new or updated support document lands in Google Drive
The automation reads the document and breaks it into searchable sections
Each section is stored in a knowledge base for fast lookup
When an employee asks a question in chat, the most relevant sections are found
An AI agent writes a clear, step by step answer based on those sections

Quick estimate

What it is worth to you

Your numbers, your hourly cost. We add nothing hidden.

Routine IT questions handled per week

per week

Minutes to answer one manually

minutes

Loaded hourly cost of IT staff

$ per hour

0Hours freed per month

0Value per year at your hourly cost

Assumes the bot answers these questions correctly without follow-up and that freed IT hours are used on other work.

What you get

An instant, accurate chat answer for the employee, pulled directly from your own support documents.

What you need

A Google Drive account, a Pinecone account, and an OpenRouter or Google Gemini account.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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