Alert your team in Mattermost when customer feedback turns negative

Scans new feedback for negative sentiment and posts an alert to Mattermost so nothing slips by unnoticed.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4)

flowchart TD trig>"new feedback form submitted"]:::trig s0["analyze feedback sentiment"]:::svc s1["flag negative responses"]:::task s2["post alert to mattermost"]:::svc trig --> s0 s1 --> s2 gx{"× sentiment negative or not"}:::gate s0 --> gx p00["flag response"]:::task gx -->|"negative sentiment"| p00 p01["post alert"]:::task p00 --> p01 p10["no action"]:::task gx -->|"positive or neutral"| p10 p01 --> s1 p10 --> s1 out[/"instant alert for negative feedback"/]:::out pay{{"catches unhappy customers before they're lost"}}:::pay s2 --> out out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceOne path onlyResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Image & Media ProcessingSurvey & Feedback
Connects
TypeformAWS ComprehendMattermost

The problem it solves

Negative feedback can sit unnoticed in a spreadsheet or form response for days before anyone reads it. By the time someone flags it, an unhappy customer or employee has already moved on, and the chance to fix things quietly is gone.

Who it fits

Product managers and HR teams who collect feedback through surveys.

How it works

  1. A new form response starts the process
  2. The feedback text is analyzed for sentiment
  3. Negative responses are flagged automatically
  4. A message is posted to a Mattermost channel with the details
What you get

Negative feedback caught before it escalates

You get alerted right away whenever customer feedback turns negative, so your team can respond while it still matters.

What you get

An instant team alert whenever feedback turns negative.

What you need

A Typeform account, an AWS account with Comprehend access, and a Mattermost workspace.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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