Alert your team on Mattermost when feedback turns negative

Scores each survey response for sentiment and posts a Mattermost alert whenever feedback is negative.

How the work actually flows

It branches. Exactly one path is taken.

Pattern: Exclusive Choice (4) · Transient Trigger (23)

flowchart TD trig>"survey response submitted"]:::trig s0["Analyze response sentiment"]:::svc s1["Detect negative feedback"]:::task trig --> s0 s0 --> s1 gx{"× is feedback negative"}:::gate s1 --> gx p00["Post Mattermost alert"]:::task gx -->|"negative feedback"| p00 p10["No action taken"]:::task gx -->|"not negative"| p10 p00 --> out p10 --> out out[/"Team alerted to negative feedback"/]:::out pay{{"Catch problems before they escalate"}}:::pay out --> pay classDef task fill:#e7f6fe,stroke:#34b8f0,color:#2c2a29 classDef svc fill:#f6f8fa,stroke:#7c8795,color:#2c2a29 classDef mi fill:#e7f6fe,stroke:#0079a8,color:#2c2a29,stroke-width:2px classDef human fill:#fff,stroke:#0079a8,color:#0079a8 classDef store fill:#f6f8fa,stroke:#0079a8,color:#2c2a29 classDef trig fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigtime fill:#00a4eb,stroke:#0079a8,color:#fff,font-weight:bold classDef trigdata fill:#8ad4f5,stroke:#0079a8,color:#06314c,font-weight:bold classDef gate fill:#fff,stroke:#e8a23d,color:#6b4708,font-weight:bold classDef out fill:#1f9d6b,stroke:#167a53,color:#fff,font-weight:bold classDef pay fill:#06314c,stroke:#021f33,color:#fff
Starts itA stepAn outside serviceOne path onlyResultPayoff
Build size
Standard

A mid-size build with several tools working together.

Business functions
Image & Media ProcessingSurvey & Feedback
Connects
TypeformGoogle Cloud Natural LanguageMattermost

The problem it solves

Customer or employee feedback comes in through your survey, but nobody has time to read every single response looking for problems. Negative feedback can sit unnoticed until it turns into a bigger issue.

Who it fits

Product managers, HR teams, or anyone using surveys who needs to catch negative feedback fast.

How it works

  1. A user submits a response to your Typeform survey
  2. The system analyzes the sentiment of the response and scores it
  3. If the score is negative, it flags the response
  4. A message is posted automatically in your Mattermost channel
What you get

Negative feedback you catch right away

You get an instant Mattermost alert the moment a survey response turns negative, so your team can respond fast.

What you get

An instant Mattermost alert whenever a piece of feedback is negative.

What you need

A Typeform account, a Google Cloud account, and a Mattermost workspace.

We can build this. But should you?

The hard question is not how to build it. It is whether this is the right thing to build first.

That is what a Fractional Chief AI Officer figures out with you, before anyone writes a line of code.

Let's Talk Strategy

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